Similarly, we reserve the right to refuse service (both in-store and online) to any customer or entity, due to similar actions as noted above. Potential fraudulent or criminal activity.An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items or.An irregular or excessive returns history indicative of "wardrobing ".We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: If you received items ordered online that were received damaged, defective, or incorrect, you will need to contact customer service in order to receive a full refund to your original payment method. The following items are not eligible for an in-store return: We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. When returning merchandise purchased online at a retail store, the store return policy will apply to your online purchase. Men's products purchased online can only be returned at retail stores carrying Men's (Burbank and Topanga). Items considered "Final Sale" cannot be returned or exchanged in store. All items must be unworn, unaltered, and unwashed. Gift cards can be used in one of our physical stores (Burbank, Montebello, Northridge, Panorama, or Topanga).Īll items returned must be in original condition (including all paperwork, packaging, and accessories) with tags still attached. Upon returning the item, you will receive credit in the form of a gift card that can be used online or in a store. The following items are considered "Final Sale" and cannot be exchanged in-store: We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached.
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